Home  >  Customer Service

Customer Service

(closed Christmas and Thanksgiving)
Retail Store: 5:30-6 PST, 7 Days a Week
Deli: 5:30-5 PST, 7 Days a Week
Mail Order & Customer Service: 7-4 PST, Monday - Friday

If you have questions or concerns regarding your order please call our mail order department between 7:00-4:00 PST, Monday - Friday. Call toll-free: (888) 624-6426

Call toll-free: (888) 624-6426
Local: (760) 873-5311
Deli: (760) 872-3685
Fax: (760) 873-8761

The only taste that matters is yours! If you don't like how it tastes, that's good enough for us.

We have always believed that the mail order customer who orders foods-by-mail are very special because they pay in advance, trusting someone hundreds of miles away to send them food they haven't seen, smelled, tasted or touched. For that reason alone you are definitely a preferred customer.

If you experience any problem with one of our products please notify us within 7 days of receiving your order and we'll do whatever it takes to make it right with an appropriate exchange or refund. Call us at 888-624-6426 or email us at shipping@smokedmeats.com

All orders received after Noon PST will process the following business day.

Smoked Meats
Items that require refrigeration only ship Monday through Wednesday (unless an express shipping method is chosen). All orders placed after 8:00 AM PST on Wednesday with these types of items will ship the following Monday morning.
Out of Stock Items
Orders with out of stock items will be held and shipped altogether when all items become available. We will do our best to promptly contact you by email or phone if your order has out of stock items.
Incorrect Shipping Address
Re-routing a package after shipment due to an incorrect shipping address is subject to a $15 charge to cover UPS imposed fees.
Military & PO Box Addresses
Due to delivery times and a lack of tracking we cannot ship smoked or fresh meat items to these addresses. Jerky and Grocery items are okay for shipment to these addresses.

UPS is our primary courier; however, we will choose the most appropriate delivery method for your shipping address and products ordered. Deliveries to Military and APO addresses will ship USPS.

Standard Ground
Standard Ground shipping for the continental U.S. is complimentary. Standard shipping will apply unless an Express shipping method is requested. In stock merchandise will normally arrive 3-6 business days after the order is processed.
2-Day Air
In stock merchandise will arrive within 2 business days following the receipt of your order. Orders placed after 12:00 PM PST will ship the following business day.
Next Day Air
In stock merchandise will arrive within 1 business day following the receipt of your order. Orders placed after 12:00 PM PST will ship the following business day
Priority Mail
USPS shipped orders normally delivery 3 to 5 days following shipment.