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Customer Service

SATISFACTION GUARANTEED
The only taste that matters is yours! If you don't like how it tastes, that's good enough for us.

If you experience any problem with one of our products, customer service, or shipping, please let us know. We'll do whatever it takes to make it right. Call us at 888-624-6426 or email us at shipping@smokedmeats.com

We have always believed that the mail order customer who orders foods-by-mail are very special because they pay in advance, trusting someone hundreds of miles away to send them food they haven't seen, smelled, tasted or touched. For that reason alone you are definitely a preferred customer.

BUSINESS HOURS
(closed Christmas and Thanksgiving)
Retail Store: 5:30-6 PST, 7 Days a Week
Deli: 5:30-5 PST, 7 Days a Week
Mail Order & Customer Service: 7-4 PST, Monday - Friday

CUSTOMER SERVICE
If you have questions or concerns regarding your order please call our mail order department between 7:00-4:00 PST, Monday - Friday. Call toll-free: (888) 624-6426

CONTACT US
Call toll-free: (888) 624-6426
Local: (760) 873-5311
Deli: (760) 872-3685
Fax: (760) 873-8761

SHIPPING METHOD & POLICY
UPS is our primary courier; however, we will choose the most appropriate delivery method for your shipping address.

Standard Ground
Standard Ground shipping for the continental U.S. is complimentary. Standard shipping will apply unless an Express shipping method is requested. In stock merchandise will normally arrive in 3-6 business day after the order is received.
2-Day Air
In stock merchandise will arrive within 2 business days following the receipt of your order. Orders placed after 12:00 PM PST will ship the following business day.
Next Day Air
In stock merchandise will arrive within 1 business day following the receipt of your order. Orders placed after 12:00 PM PST will ship the following business day.